🔄 Return & Exchange Policy

We want you to be happy with your purchase. If there’s any issue with your order, please read our return policy carefully:

1. Return Timeframe

• Returns must be requested within 24 hours of receiving the product.

• After 24 hours, returns or exchanges may not be accepted.

2. Eligible Items

You can return or exchange:

• Damaged or broken items

• Wrong product delivered

• Defective products

3. Non-Returnable Items

The following cannot be returned:

• Perishable goods (food, flowers, etc.)

• Personal hygiene items (e.g., undergarments, cosmetics)

• Sale/clearance items (unless damaged)

4. Return Conditions

• Product must be unused and in original packaging

• Must include invoice or order slip

• Customer must share photo/video proof of the issue when reporting

5. Return Process

1. Contact us on Facebook inbox / WhatsApp / Call

2. Share your order number and reason for return

3. Wait for confirmation and pickup/delivery instructions

6. Refund or Replacement

• You can choose a replacement or store credit

• Refunds (if applicable) are processed within 3–5 working days via mobile payment

7. Who Pays the Return Cost?

• If the mistake is ours (wrong or damaged item): We cover the return cost

• If the customer changes mind or provides wrong info: Return cost is paid by the customer

📞 Contact for Returns:

• Phone: 01346012608

• Facebook Page: Facebook

• Support Hours: 10 AM – 9 PM